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Free worldwide shipping

    Frequently Asked Questions

    Check most frequently asked questions here, if you still need help then please contact us at info@tiktoysstore.com

    Shipping

    Currently, we are offering FREE Shipping on all international orders. There are no additional fees and taxes.

    After your payment is verified, it takes up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am CET will not be shipped out until the next business day. If you order after 11 am CET on a Friday, your order will likely be shipped out on the following Monday.

    After your payment is verified, it takes up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am CET will not be shipped out until the next business day. If you order after 11 am CET on a Friday, your order will likely be shipped out on the following Monday.

    Once the order is shipped, it takes between 5-12 business days to be delivered based on the shipping country.

    If your order is not delivered within the specified time, please contact our customer support representatives so we can check and clear the issue.

    The displayed prices of each of our products include VAT and all additional costs for international delivery.

    There are no additional fees the customer should pay.

    Note, in rare occasions custom agents may delay delivery of some packages.

    Returns

    We offer FREE returns on all orders!

    Any brand new product can be returned for a full refund or store credit within 60 days of delivery. We offer free and easy returns for all domestic and international orders for items placed on TikToysstore.com. Expedited shipping charges are non-refundable.

    To return a product, please first contact our customer support and provide your order number. 

    Customer support: sales@tiktoysstore.com

    Receive a damaged item? Please reach out to our Customer Support team at sales@tiktoysstore.com and they will help resolve the issue.

    Order status

    If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

    "Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled." 

    "If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com". 

    Free Worldwide Shipping

    TikToys offers Fast and Free Worldwide Shipping on all Orders.

    Money Back Guarantee

    90-day money-back guarantee, purchase risk-free.

    Support 24/7

    Our Customer Support is ready to help you 24/7.